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PART ORDERING POLICY

USE.  

Look your part numbers up online.  Order online by completing the form with original part numbers and save 15% on Parts, 10% on Accessories.  Reconfirm your part numbers prior to placing your order.   If you are unsure of your choices, call our Parts Dept before submitting your order.  Please have Year, Make, Model and Identification Number ready before calling.

AVAILABILITY.  

As distributor partners of most major brands DELTOOL keeps most fast moving items and if not in stock it would be in stock within days. Deltool is connected to OEM's via B2B and stock is updated weekly through OEM's. Occasionally the system will display part status incorrectly or as Unavailable.  Deltool follows up and keeps you updated.  Some parts will display as "back-ordered".  This means the OEM are out of stock. It may be available from overseas immediately, and can ship to us in just a few weeks.  Some older parts displayed are no longer available.  If so, no price will be shown or it will be marked Discontinued.  We stock thousands of OEM parts. If we don’t have it we will find it if available, and supply with your order at our published discount rate.  As stated above, stock levels change weekly so check back or call us for questionable availability. 

SHIPPING.

Orders usually ship from our shipping center within days as the order is fulfilled.   When parts must come from the manufacture's warehouse, additional time for fulfillment may be required.   Orders will be shipped ”best way” to the shipping address you provide.  Our preferred shipping providers are with Deltool delivery vehicles.

OVERSIZE PARTS AND PACKAGES. 

In the case of LARGE SIZE of large-lightweight-items such as plastics, fenders, runners, frames, etc. there is an additional expense, we will contact you by phone or email for the additional shipping charges prior to shipping your order.    We apologize that we cannot estimate this in advance but each item and final shipping destination can vary.

EXPEDITING YOUR ORDER.

Please contact us soon after placing your order if you wish to expedite your order.  For additional shipping charges we can change your shipping preference.  When requesting this service please send name, order number and shipping preference to us  via Email.

DELIVERY DATES given online or verbally are not guaranteed dates, but are approximate only.  Parts availability, delivery service providers, weather and other factors may affect your delivery.  Delivery delays do not constitute reason for order cancellation (all or partial)  without charging a 20% restock fee of canceled items.

CANCELLED ORDERS. 

There will be no cancellation charge, when an ordered part is coded UNAVAILABLE, NO ESD (Estimated Ship Date), or DISCONTINUED, by Deltool.

The cancellation charge for the amount of 20% of the cancelled items total only, when the order has not been completely fulfilled and/or packed for shipment will be subtracted from your refund.

The cancellation charge for the amount of  20% of the TOTAL ORIGINAL ORDER AMOUNT INCLUDING ALL SHIPPING CHARGES, IF THE ORDER HAS ALREADY BEEN PACKED AND READY TO SHIP will be subtracted from your refund.

RETURNS.  

Refund Requirements:   (No Returns on Electrical Components)

  1. 20% Restock fee charged for all returned parts.

  2. EXCEPT, when parts are returned and deemed by seller to be unsatisfactory due to a manufacturers defect.  In such case, parts shall be replaced with the manufacturer’s replacement item at no charge.

  3. EXCEPT, when parts are returned to the seller in damaged packaging. (see iii. below)

  4. EXCEPT, when the return is due to our error. We will add your return handling costs to your refund in this case.

All returns require a  YSP Return Authorization  # (RA#) inside each package of returned items.  

We must receive your request for a RAC# no more than 15 days after you receive your order to qualify for a return. 

Part(s) returned MUST BE IN ORIGINAL PACKAGING . Condition and shipping costs of the returned item(s) is the responsibility of the purchaser.  DO NOT tear, cut, tape, re-tape, mark, or write on original boxes or packages, or cover labels or barcodes.  Leave all purchase stickers on packages.  Any part(s) that were sold as part of a bundle or assembly may NOT be returned as individual parts without the complete return of the assembly.

Please do not send us parts that do not meet the return requirements listed above, as we do not issue refunds for non-qualifying items and cannot return the items to you.

To return a product:  Send an email to fieldserv@deltool.co.za  within 15 days of receiving your order.  In the Subject Line type “RA Request”.   In the e-mail body, list your Name, Invoice Number, Mailing Address and Phone Number.  List the Qty. Part Number, Description and Price Paid for items you wish to return.

We will reply to your e-mail (or mail) and send you a unique Return Authorization number.  Print the e-mail page with the Number , your Name, Order Number, Address, Phone Number and e-mail address, (or print all the information on a piece of blank white paper) and put inside the return package  with the parts authorized for return. If e-mail is unavailable to you, mail your request to: Deltool, PO Box 546, Delmas, 2210

 

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